PRIVACY POLICY

Lufra Investments Pty Ltd values your privacy. As part of our commitment to the protection of your rights under the Privacy Amendment (Private Sector) Act 2001 we detail here an explanation of our information handling practices.

Who is Lufra Investments Pty Ltd

  1. What Personal Information is collected by Lufra Investments
  2. Use of Personal Information
  3. Will Your Information be Given to Anyone Else
  4. Is Personal Information Stored Safely
  5. Removal from our Lists
  6. Access and Correction

What Personal Information is collected by Lufra Investments?

Visitors to our website and other individuals may provide information to Lufra Investments. Lufra Investments will only collect information from you when you complete any of our contact forms or through the placing of a reservation. Information that we may collect may include, but is not limited to, your name and email address, your postal and/or street address, country of residence, postcode, telephone, facsimile, your organisation's name and its street and/or postal address and telephone, facsimile and web address.

Lufra Investments will not collect sensitive information about you such as race, political beliefs, religion or health. This information will be recorded by the business to which it is given and updated when additional information is supplied or upon request from you.

Use of Personal Information

We collect personal information solely for the purpose of providing services to our current, past and potential customers. We use the personal information collected to assist in making your experience with Lufra Investments a satisfying one. Your personal information may also be used by Lufra Investments to notify you about new products, services, offers and to update information from time to time. Information is also collected to establish and maintain proper business records.

Will Your Information be Given to Anyone Else?

All personal information collected by Lufra Investments is only made available to those authorised individuals who need to handle that information for the purposes outlined in this policy. In some cases personal information may be disclosed outside Lufra Investments (for example we may disclose personal information to third parties whom Lufra Investments engages to carry out specialised functions such as mailing houses and printing companies). In such cases we will require an undertaking from such persons to comply with the National Privacy Principles and to not use the personal information for any purpose beyond the scope of our contract with them.

Personal information may also be disclosed to third parties only for the purpose of completing your transaction with us (for example your credit card provider), providing the services you have requested (for example booking a tour/transfer for you) and for the purposes of associated administration.

Lufra Investments will also disclose personal information when required by law and may disclose it when reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.

Is Personal Information Stored Safely?

Lufra Investments will take all reasonable steps to ensure that any personal information collected from you is accurate, complete and current, that such information is both physically and technologically secure and that any information no longer required for any purposes by Lufra Investments is destroyed or permanently deleted.

Removal from our Lists

If we have marketed services to you and you no longer wish to receive those communications from us, please contact our Privacy Officer on tel: 1800 639 532 or email info@lufra.com.au and we will ensure this is corrected.

Access and Correction

Your rights include access to the personal information which Lufra Investments holds concerning yourself. You may request a copy of this information or further information about our privacy practices at any time by contacting our Privacy Officer on tel: 1800 639 532 or email info@lufra.com.au

If you are of the view the personal information about you is not accurate, complete or up to date, please provide our Privacy Officer with your request for correction. Any requests for correction will be dealt with promptly.

Contacting Us:

If you have any questions or comments about this Privacy Policy or about how we have handled personal information about you, please contact the Lufra Investments Privacy Officer: Telephone: 1800 639 532 Facsimile: 03 6250 3460 Email:info@lufra.com.au

 

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Last Updated 15th Sept 2007